For the last 5 years, I’ve switched my laptops continuously for the following reasons
- choice (lemme be clear i can choose my laptop model — but to give me laptop or not is someone else’s choice)
- compulsion (older laptop gave too many issues)
- change of job (pretty obvious reason)
- due to someone else (now this is another story … sometime later )
I’ve used following laptops in this duration
- IBM thinkpad R40 and R51
- Apple powerbook (G4 Aluminum 15″)
- HP 6110nx
- Dell Inspiron 1520 (Current laptop)
The post is not about laptop models used but kind of services we received from Dell.
I have experience with other dell products (Servers + Laptops) and used them extensively in past in our office/IDC.
Dell Service is been excellent till date and very much above average than the other providers.
(They have tie-ups with service providers and i guess they enforce stringent SLA also)
Dell does not support/service their goods directly in India.
Most of the times if something is wrong with the servers/laptops; we have received service within the same day (for laptops) and within 4 hours for servers.
If any part is found defective or giving some issues then it is replaced without any questions being asked.
My colleague got his wireless lan card replaced within couple of days since it started showing maximum speed of 48 Mbps (than normal 54 Mbps)
And in last week, I’ve replaced my entire screen because it had two small black dots (size of 2 pixel by 1) on it.
Firstly it had only one which I ignored, but when second dot appeared I complained and got the screen replaced.
I launched a complaint and next day Dell’s support engineer walked in with brand new screen. He checked my screen acknowledged the problem and got it replaced immediately.
Screen is one of the costliest item in any Laptop.
And to have it replaced without asking any questions is awesome.
I’ve not experienced similar service with any other providers.
Dell product rocks and their service just complements them.